We believe it is a great time for Australian mutuals to start leveraging from our strategy execution, strategic sourcing and post-merger integration experience, knowledge and drive without paying premium consulting fees.

Today Australian mutuals are operating in a more competitive and changing environment than before. Driven by Australian Government’s ‘fifth pillar’ reforms, regulatory interventions and increased competition amongst service providers. This requires the right ‘battle’ plan, but more so an effective execution to deliver Australian consumers more choice, more competitive fees and better banking products and services.

2MC’s experience, knowledge and drive could effectively support Australian mutuals with delivering successful strategy execution, strategic sourcing and post-merger integration initiatives that generate measurable and sustainable results. The success of delivering these types of initiatives depends on a number of key factors.

STRATEGY EXECUTION

It goes without saying, strategic plans that are not linked to the operations cannot become successful and vice versa. In our experience we recognise six key success factors for Australian mutuals to execute a strategic plan successfully.

• Establishing a ‘strategy execution’ custodian role
• Having clear goals with SMART measurements
• Obtaining commitment from operational management early
• Ensuring key management processes are aligned with the strategy
• Communicating results to stakeholders on a regular basis
• Acting timely if expected results are not achieved

Review the overall strategy execution performance at least quarterly by using a balanced scorecard. A successful strategy review meeting should focus on key actions, potential implications and timely delivery to ensure the expected results continue to be met.

The above success factors drive 2MC’s approach to manage the strategy execution for Australian mutuals. Two key roles 2MC could fulfil:

• Custodian: providing support to define, develop and oversee the execution of processes required to manage the overall strategy lifecycle.
• Integrator: providing support to ensure the strategic plan aligns with financial management, human resources, strategy communication, initiative (demand) management, IT and key business processes.

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STRATEGIC SOURCING

A successful strategic sourcing initiative generates measurable and sustainable value to an organisation. While most initiatives focus on cost savings, improving member experience or minimising business risks are equally important reasons. For the success of a strategic sourcing initiative 2MC identified Australian mutuals should enable (by engaging consultants) or develop (in-house) eight key factors as a minimum.

• Identifying realistic, clear and concise sourcing goals
• Having sufficient visibility on spend structure
• Obtaining deep market intelligence before going to market
• Evaluating suppliers against predefined quantifiable metrics
• Selecting suppliers based on proven product & services
• Ensuring all compliance obligations are met
• Collaborating closely with a supplier during implementation
• Leveraging from the right team

2MC’s strategic sourcing approach and tools fully embrace the above success factors. Next to our proven approach we add significant value by leveraging from our suite of supplier assessment tools, enabling a quantitative and qualitative assessment of suppliers to support accurate decision making.

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POST-MERGER INTEGRATION

While choosing the right partner is the most critical, an effective integration initiative of both operations is nearly as important. Based on 2MC’s experience and research it appears the actual execution of the merger strategy has the least understanding and causes the biggest challenges for our clients. 2MC’s key factors of merger success for Australian mutuals have been identified and described hereafter.

• Pro-actively managing the long term merger benefits realisation process
• Starting integration activities as early as possible
• Focusing on ongoing employee, member and board alignment
• Solving any cultural and branding issues early in the integration process
• Establishing a strong integration team with tight process controls
• Finding the right balance between speed of implementation and significant changes
• Focusing on adequate & quick decision making

The above success factors form the foundation of 2MC’s approach to deliver a post-merger integration initiative with measurable and sustainable results for Australian mutuals. Our approach begins with the development of a post-merger integration framework, by leveraging from 2MC’s best practice integration methodology. The framework, in combination with a strong delivery management capability, will effectively support the planning and execution to realise the long term merger benefits.

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ARTICLES & PUBLICATIONS
2MC has listed a collection of articles and publications for the interest of our clients.
The categorisation is based on 2MC’s offering model.

Enterprise Excellence
Strategy Execution and the Balanced Scorecard
Leading Change

Process Excellence
Lean Six Sigma for Service
A Guide to Implementing the Theory of Constraints (TOC)
Bringing ‘Lean’ Principles to Service Industries

Programme & Project Excellence
Critical Chain Project Management

BROCHURES
Below an overview of our commercial hand outs.

Overall
Our Business Card
Our Logo

Mutuals
2MC Mutuals Brochure - A great time for Australian mutuals…

CLIENTS & CASE STUDIES
2 Matter Consulting (2MC) focuses on clients operating in the Australian financial services industry. From global to more regional and local operating financial institutions, insurance companies and financial service providers.

Our case studies, providing an inside of our experience and offered services, will follow shortly. Based on confidentiality our clients are not published on this website. For further references please send a request to info@2matter.com

The key focus of 2MC’s offering model is to effectively underpin and accelerate the strategy execution of our financial services clients. Two key challenges that our clients often face when executing a strategy are leadership and recognizing that managing strategy and operations (or tactics) differ, but both are vital and need to be integrated.

To effectively execute a strategy we offer services in three main areas, that continuously bridge and weave with the strategic
objectives of our clients:

ENTERPRISE EXCELLENCE
Professional services to drive and support an enterprise in meeting their strategic objectives. It embodies organisational, operational, service and people improvement initiatives. Our key foundation offerings are Operating Modelling and Corporate Performance Management.

PROCESS EXCELLENCE
Professional services to drive and support business process improvements, that underpin the enterprise and accelerate the strategy execution of our clients. To achieve set strategic objectives we leverage from the latest methodologies and tools available in the market, i.e. Lean, Six Sigma, Theory of Constraints.

PROGRAMME & PROJECT EXCELLENCE
Professional services to drive and support project and programme initiatives within the financial services industry. Prince2, PMBOK and Critical Chain methodology form the foundation of our own agile programme and project management methodology.

The key focus of 2MC’s offering model is to effectively underpin and accelerate the strategy execution of our financial services clients. Two key challenges that our clients often face when executing a strategy are leadership and recognizing that managing strategy and operations (or tactics) differ, but both are vital and need to be integrated.

To effectively execute a strategy we offer services in three main areas, that continuously bridge and weave with the strategic
objectives of our clients:

ENTERPRISE EXCELLENCE
Professional services to drive and support an enterprise in meeting their strategic objectives. It embodies organisational, operational, service and people improvement initiatives. Our key foundation offerings are Operating Modelling and Corporate Performance Management.

PROCESS EXCELLENCE
Professional services to drive and support business process improvements, that underpin the enterprise and accelerate the strategy execution of our clients. To achieve set strategic objectives we leverage from the latest methodologies and tools available in the market, i.e. Lean, Six Sigma, Theory of Constraints.

PROGRAMME & PROJECT EXCELLENCE
Professional services to drive and support project and programme initiatives within the financial services industry. Prince2, PMBOK and Critical Chain methodology form the foundation of our own agile programme and project management methodology.

The key focus of 2MC’s offering model is to effectively underpin and accelerate the strategy execution of our financial services clients. Two key challenges that our clients often face when executing a strategy are leadership and recognizing that managing strategy and operations (or tactics) differ, but both are vital and need to be integrated.

To effectively execute a strategy we offer services in three main areas, that continuously bridge and weave with the strategic
objectives of our clients:

ENTERPRISE EXCELLENCE
Professional services to drive and support an enterprise in meeting their strategic objectives. It embodies organisational, operational, service and people improvement initiatives. Our key foundation offerings are Operating Modelling and Corporate Performance Management.

PROCESS EXCELLENCE
Professional services to drive and support business process improvements, that underpin the enterprise and accelerate the strategy execution of our clients. To achieve set strategic objectives we leverage from the latest methodologies and tools available in the market, i.e. Lean, Six Sigma, Theory of Constraints.

PROGRAMME & PROJECT EXCELLENCE
Professional services to drive and support project and programme initiatives within the financial services industry. Prince2, PMBOK and Critical Chain methodology form the foundation of our own agile programme and project management methodology.

ABOUT US
2 Matter Consulting (2MC) is a young, ambitious and dynamic consulting company with a continuous drive to effectively support and accelerate the strategy execution for our clients, operating in the Australian financial services industry. The company’s range of services focuses on delivering enterprise, process and programme/ project excellence that enable clients to enjoy sustainable success.
2MC is located in Sydney and is a privately held company.

MISSION
Provide a continuous drive for business excellence to financial services clients, by integrating their strategy into operations and enabling them to enjoy sustainable success.

COMPANY VALUES
The 2MC team recognizes the importance of company values in everything we do. For us the following values form our foundation and support the ambition to have a strong and sustainable growth in the future:

- Continuous drive for excellence
- Make it happen
- Hard on the matter, soft on the people
- Customer centricity
- Deliver sustainable services

ABOUT US
2 Matter Consulting (2MC) is a young, ambitious and dynamic consulting company with a continuous drive to effectively support and accelerate the strategy execution for our clients, operating in the Australian financial services industry. The company’s range of services focuses on delivering enterprise, process and programme/ project excellence that enable clients to enjoy sustainable success.
2MC is located in Sydney and is a privately held company.

MISSION
Provide a continuous drive for business excellence to financial services clients, by integrating their strategy into operations and enabling them to enjoy sustainable success.

COMPANY VALUES
The 2MC team recognizes the importance of company values in everything we do. For us the following values form our foundation and support the ambition to have a strong and sustainable growth in the future:

- Continuous drive for excellence
- Make it happen
- Hard on the matter, soft on the people
- Customer centricity
- Deliver sustainable services